Last updated: August 2026
Project Garden respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we use it, who we may share it with and the rights available under UK data-protection law.
Who Is Responsible?
Trading name: Project Garden
Email: info@projectgarden.co.uk
Telephone: 07795 800 772
Information We May Collect
- Name, address, postcode and contact information
- Garden descriptions, photographs and survey information
- Access, parking, pet and site-safety details
- Service interests, quotations and work instructions
- Appointment, visit and completion records
- Equipment details relevant to Smart Garden Care
- Invoices, payments and transaction information
- Newsletter consent and preferences
- Website, cookie and security information
- Supplier, dealer and subcontractor information
Why We Use Information
- To respond to enquiries and arrange introductory visits
- To assess gardens and prepare quotations
- To schedule and deliver services
- To coordinate managed lawn, intelligent watering and approved equipment support
- To administer invoices, payments, tax and accounting
- To operate and secure the website and business systems
- To send the Journal where consent has been provided
- To handle feedback, complaints, insurance and legal matters
Our lawful bases may include taking steps before a contract, performing a contract, complying with legal obligations, legitimate interests and consent. Newsletter marketing relies on separate consent where required.
Smart Garden Dealers and Service Partners
Where a customer chooses dealer-supplied, financed or specialist-supported robotic mowing or irrigation equipment, we may share the limited information needed to arrange an assessment, quotation, installation, warranty or technical service. The partner may act as a separate data controller for its own contract, finance, warranty and service records. Customers should read the partner’s privacy notice before entering into a separate agreement.
Photographs
Photographs may be used to understand an enquiry, prepare work, record condition or completion, and support a complaint or insurance matter. We will seek appropriate permission before using identifiable customer-property photographs for public marketing.
Service Providers
We may use Fasthosts and WordPress for the website; HubScape for customers, sites, quotations and scheduling; QuickBooks for accounting and payments; Microsoft 365 for communication and business records; and Brevo for newsletter subscriptions and campaigns. Providers may use approved subprocessors. Appropriate contractual and international-transfer safeguards should be maintained where required.
How Long We Keep Information
- Inactive enquiries: normally up to two years after last meaningful contact
- Customer, contract and job records: normally six years after the relationship or relevant work ends
- Financial and tax records: normally six years or as legally required
- Newsletter records: until unsubscribe or the service ends, with a limited suppression record retained
- Website security logs: normally no longer than twelve months unless an incident requires longer
- Dealer coordination records: retained with the relevant enquiry, quotation or customer record
Security
We use reasonable measures such as controlled accounts, strong passwords, multi-factor authentication, access permissions, encryption, updates, backups and procedures for suspected breaches. No internet or storage system can be guaranteed completely secure.
Cookies
Essential cookies support security, forms and preferences. Analytics or marketing cookies will be used only after consent where required. Visitors should be able to accept, reject or manage non-essential cookies through the website controls and Cookie Policy.
Your Rights
- Access your personal information
- Correct inaccurate information
- Request deletion or restriction where applicable
- Object to certain processing
- Receive certain information in a portable format
- Withdraw consent
- Complain about how information has been handled
Rights are not absolute. We may need to confirm identity and normally aim to respond within one month.
Complaints
Please contact Project Garden first so we can investigate. You may also complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone 0303 123 1113; website ico.org.uk.
Contact
Project Garden
info@projectgarden.co.uk
Telephone 07795 800 772
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